Frequently Asked Questions
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are happy to accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Original shipping charges are non-refundable. Return processing may take 7-10 business days from when your return is received by our returns department.
How do I return or exchange an item?
To initiate a return or exchange, please start the process through our online portal. We do not accept returns or exchanges without prior authorization. All authorized returns should be sent to the address provided in your return instructions. We are not responsible for items returned to an incorrect address.
How long will it take to process my return?
Please allow 7-10 business days for your return to be processed once it is received at our facility. You will receive a confirmation email once your return has been completed.
The item I want is out of stock. What can I do?
Our product availability changes frequently. Please check back often or contact us for further assistance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.
Is my transaction secure?
Yes. We use industry-standard encryption technology to protect your information during the transmission of all transactions.
How will my order be shipped?
We ship via major carriers such as FedEx and UPS. The specific method used for your order will be selected at our discretion to provide the best service.
Do you ship internationally?
We currently ship to addresses within the United States and Canada. Additional duties and taxes may apply to Canadian orders and are the responsibility of the recipient.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.
What if my package is lost or stolen?
Please contact the shipping carrier directly for assistance with a lost or stolen package. We are not responsible for packages that are lost or stolen after a carrier confirms delivery.
How do I care for my garment?
Please refer to the care instructions on the label of your specific garment. We recommend following those guidelines closely to maintain the quality and fit of your product.
What is your corporate program?
We offer special programs for corporate and team orders. Please reach out to us directly for more information.
Do you have a physical store?
Our products are primarily available through our online store and through select retail partners.
What are the product dimensions?
For detailed information on product dimensions and fit, please refer to the specific size chart provided on each product page.
How do I know what size to order?
We provide detailed size charts on each product page to help you determine the best fit. If you need further assistance, please contact our customer service team.
My question isn’t answered here.
For any other questions, please reach out to our customer service team for assistance. We are happy to help.