Returns & Exchanges

We want you to be completely satisfied with your johnnie-o purchase. If you are not satisfied for any reason, please follow the instructions on this page.

Returns
Items may be returned within 30 days of the delivery date. All returned items must be in new, unworn condition with the original tags attached. Returns received after 30 days will not be accepted. Original shipping charges are non-refundable.

Exchanges
We are happy to exchange your item for a different size or color, subject to availability. Exchanges must be requested within 30 days of the delivery date. If the item you wish to exchange for is a different price than the original item, you will be responsible for paying the difference or will be refunded the difference, as applicable.

How to Return or Exchange an Item
To initiate a return or exchange, please visit our online portal. You will be guided through the process and provided with a return shipping label. All returns and exchanges must be processed through this portal.

Return Shipping
A prepaid return shipping label will be provided for returns and exchanges. The cost of the return label will be deducted from your refund unless the return is due to our error.

Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.

Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund but may be exchanged for store credit or a different size/color, if available.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Questions
If you have any questions concerning our return policy, please contact us.